Britannia Hotel Birmingham New Street
In Birmingham for a conference and this was the most reasonably priced hotel left as all others in the area were booked up. The decor is tired and dated, and the overall feel was that the hotel was just there, not that it was trying to actually compete on any level. I suspect the only reason it still is running is because of the high amount of need for hotel rooms in this area. Baggage storage is also smaller than what you'd find under the stairs of a semi-detached house, so it is first come, first served for the first approximately 5 people who can get there in the morning. I had to wake up very early just to take my bag down to have it stored for the morning of my departure to ensure it could be stored.
The hotel smells bad throughout , and the bedroom had a particularly terrible smell. The room temperature was boiling with no thermostat. I was in a room with no windows. I didn’t sleep at all. However the room was spotless and checking in and out was easy enough. Staff were not friendly but not overtly rude.
The hotel has an EXCELLENT location. That’s all. Staff are less than friendly. Was given a smoking room even tho I had requested a non smoking. Staff didn’t seem to care. Housekeeping were chatting so loudly late afternoon I couldn’t rest. The Room and hotel is so so so so dated , I was quite honestly shocked. Condition of carpet / furniture etc.... was appalling, however the shower pressure was amazing! I sat at reception for 30 mins waiting for my friend and it’s so upsetting to hear the reception staff, treat different customers so differently. Anyways went to bar in first floor, the security staff and others were all up there felt intimidated and left. I would pay the extra few pounds and stay elsewhere, however if you just need somewhere to sleep and you know what to expect.....then that’s ok. A decent hotel group could make this hotel amazing !!!!! Choose wisely!!
Double executive room...you could hardly swing a cat. Damp patch on floor carpet; at first thought a small spill from previous guest...but just didn’t dry. Clearly something seeping up from below. Informed reception staff and didn’t seem to care. Informed cleaner and told it been like that a while. Why were we put there? Having said that it was a great location and we were only there two nights
Stayed here while on a night out for a friend's birthday and quite frankly don't wish to come back. • When greeted on arrival staff lacked enthusiasm. • On entering the room it was very dark, even with the lights on. • The bed was incredibly hard, • You could hear every conversation from the rooms either side without anyone raising their voice, • The bath was dirty (picture doesn't show the true extent), • The toilet seat was loose/ broken so slid around all over the place when in use. Over all, for what we were charged for the room, we feel it was definitely not worth it and could do with a vast update.
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