Best Western The Westley Hotel
Staff very friendly. Rooms good size and clean, Reception area a little dated. We had the meal deal which was good value service was very good. Convienient to get to . Bed was very comfortable.. Good value for the price
We were going to the NEC so this place was perfect to spend a night. Lovely room, very clean. Friendly helpful staff. Dinner was reasonably priced. Breakfast was very good too. Would definitely recommend it and would not hesitate to book it again.
As with most premier inns you know what you get, no fuss clean room comfy bed. This premier in was the same as most other premier inns cheap and comfy excellent customer, Attached to it was Thyme bar & grill menu was a bit overpriced but food smelt good, We ended up ordering a chinese to the room.
Really good service every time I have visited. Sam and Dan provided efficient service during morning breakfast. Evening meal was fantastic too. Will be using premier inn again. Thanks to all staff members. Keep it up!
We were going to the good food show in the NEC,this was a good location to stay for the night NEC is about 20 mins away.I had phoned up to ask for a room close to reception,what a like about the Premier Inn the staff are very accommodating,we were quite close to reception not a far walk at all.The room was very comfortable as you would expect from the Premier inn,the rooms did look a bit tired,but was clean and with all the usual amenities,shower was over the bath,all towels and extra pillows,bathroom was again clean,would i stay here again yes I would.Breakfast was the usual standard,quite a small dining room,very busy time a few things we were waiting for eggs and hash browns but a lot of people eating at the same time.For all those disabled people try and book so you are near reception,parking disabled spaces quite close by to the main doors,but shower over bath for me is a concern.
Late booking to hire function room for a company family day, Westley hotel organized everything from kids entertainment disco and catering everything was perfect,staff were very friendly and helpful. A special mention to Christine for all her input and help.
We decided to give this hotel a return visit with friends. It’s a good little hotel with lovely staff. The bathrooms look recently refurbished and it’s clean and pleasant. The breakfast is good and the waiter really nice and cheery. All the staff are polite and friendly. It’s got a traditional feel and a few nooks and crannies might benefit from a more modern touch but overall it’s a good solid little hotel at a reasonable cost. And our room (room 8) is nice and quiet if you like to be clear from any weekend noise that might arise.
From start to finish, it was perfect. The communication was excellent and I appreciate the efforts made to accommodate our needs at fairly short notice. Thank you. Thank you especially to all the staff who looked after us on the night - lovely, friendly manner and nothing was too much for them. Food was great. Dad (80) was delighted. And thank you Christine for accommodating us so readily. A comfortable night's sleep (if a little warm) followed by a hearty breakfast with excellent service once again. I would highly recommend. Couldn’t be happier.
First impressions of the hotel are good, ample car parking - free to guests but don’t forget to log your car registration at reception. Reception area is clean, reception staff are welcoming. Rooms which are located in either main building or annex are a good size, clean but dated with furniture to match eg stand alone wardrobes although the bathrooms appear to have been refurbished to a good standard. Tea and coffee provided as are shampoo, shower gel etc. There is a bar with food available in the main hotel along with a restaurant although this was closed on the Saturday we stayed, so unable to comment on quality of evening meals on this occasion. Breakfast though was ok, continental and buffet hot food available. Overall I believe that the cost of the rooms is slightly overpriced although it is comparable to other nearby hotels.
Organised a function in the hotel for March 2019. From start to finish, the staff was very helpful and flexible around our requirements around seating plans, food etc. On the night of the event, the staff could not have been any better. They were friendly, attentive and didn’t rush us out of the function room which other venues would have. The food was beautiful and every person there mentioned how good the food was. Would highly recommend this hotel if you are looking to organise a function. On top of this, we stayed in the hotel for 2 nights. The rooms were immaculate and comfortable and definitely worth more than 3 star. Breakfast was lovely as well. If I was to mention one slight niggle, in the room I was in ( I think it was room 3) there is no plug sockets near the bed which would have been handy. Will definitely be staying here again on my next trip to Birmingham.
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