Birmingham Serviced Apartment- Five Wa
We stayed on the 9th floor, the beds were left with dirty sheets from previous guests. The kids were staying on a sofa bed and the sheets were just left in a heap I’m the wardrobe. The general level of cleanliness was extremely low with filth in the kitchen and bathroom. The fact you have to collect and return the keys to an office about 15 mins away is also a major pain. The location is good but apart from that this place is a hovel, had it not been for the fact the velo was on meaning everywhere was booked I would have walked out. You have been warned.
DO NOT BOOK with this people. Really bad costumer experience, unorganized and unprofessional people, no pans in the room, no warm water at night, very dirty, the pictures have photoshop, can easily find better things for cheaper price.
We didn't realise when booking that this was a sub let, and managed by an agent. The room was very dirty (see photos)hairs in the bed and on the floor. Condoms in the tv drawer, no cutlery, no duvet cover, lights not working. The agents service was poor, as we had to wait for the keys, they gave use one tea bag, one coffee, one milk and one small shower gel. Note you have a 20 minute walk to collect keys, far from ideal. The agent said that they don't take the breakage deposit from your account, but it looks as if they have. Room is adequate for two people only.
After arriving at 9pm at night and walking straight to the apartment from New Street Train station (8 min) walk. I find out keys are 20mins away even though there is a fully manned reception desk in the actual property. After the staff member refused to meet me to drop keys off, I paid for a return taxi as I wouldn't recommend anyone walking at night to get them (40mins return trip) let alone a woman. I had to leave £100 key deposit and then bring keys back to where I picked them up. No drop off facility in apartment block. Open door (key get stuck) to find not serviced and marks over walls. Its is not looked after. The security guard advised they have numerous complaints specifically to apartment 904. I'm in the process of a refund (I've had to contact them) initally asked to come into their office??? Not the smartest of staff. Why would I book an apartment if I could walk back into their office. Pay the extra and stay in a hotel, not worth the hassle of nearly 3 hours to sort out and then book a hotel.
I booked a 2 bedroom apartment at 1 Hagley Road for one night for 4 people. The room was booked weeks in advance and money was taken on the day through booking.com I received an email confirmation from Birmingham Serviced Apartments but they failed to respond to any of my requests or questions. Before I booked the room I did my research and read all the negative reviews as well as the odd positive one but like an idiot I still continued with the booking willing to give them a chance. On the day of the booking I arrived to a locked office but the lady turned up 20 mins later after I called her, but looking at her facial expressions I immediately knew something was wrong. She proceeded to tell me that I had no booking as the apartment was double booked and they blamed booking.com I told her they had the 2 Apartments on the app showing availability but she said they only have one apartment (yet they are advertising 2 and one at a higher price than the other) it had customers in it and she couldn’t do anything for me. Told her it was her duty to find me somewhere as they had taken payment weeks earlier and didn’t have the decency to tell me that there was a double booking. She then asked me to leave the office and drove off! I phoned booking.com who contacted her and had no joy with her too, but they found me an apartment in the same building with a better landlord and refunded the difference. So do not book with Birmingham Serviced Apartments!! Bunch of jokers
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