Best Western Plough & Harrow Hotel
Very friendly and helpful staff, we stayed to go to concert at the arena so this was a very good location and there was a bus stop just a short distance from hotel but there is plenty of local taxi's, very clean rooms and everything you need for a weekend stay, breakfast was really good and plenty of different choices.
The hotel itself was perfect location for our stay and is presented well. Beautiful building. The staff couldn't have been more helpful or polite during what was obviously a very busy weekend for them. We received a discount for our meal as they had ran out of a few things on the menu. They were very professional and apologetic about it. Our party of guests was a bridal group and although we had to check out at 11am, the hotel allowed us to use one of their conference rooms to stay until our wedding. We couldn't have asked for a better experience. The rooms were clean and just right for our needs.
Whilst visiting Birmingham for the World Cup cricket checked in for a short stay at this hotel Friendly very cooperative staff , good breakfast and relative good room with a sofa bed accommodating three adults Certainly recommendable
Stayed for one unseasonally cold, wet June night when visiting Symphony Hall. A miserable experience not helped by there being a noisy drunken hen party in the bar when we returned at 10.30pm.. This must have been a grand old building - once! It appears to have been knocked about and revamped (badly), probably many years back. Has it had a lick of paint or have the carpets been renewed or even deep cleaned since the 1970s? The whole place smelt musty, damp and dirty. Our bedroom carpet was threadbare to the point of being almost see-through! Bed was clean and comfortable. Bathroom clean, basic, but old fashioned. Our first floor room, was along several corridors in a dismal annexe. Freezing cold until a radiator came on later that night. It was so hot as to be untouchable. Couldn't turn it off. The control switch was hanging off it! A huge yellow sign warned guests not to tamper with it. I'm not suprised! We opened a window when we went to bed as it was too hot. Then the radiator went off - so we froze! This is one of the most dismal places we have ever stayed. Don't know what breakfast was like, we didn't bother. Receptionist at checkout was very pleasant.
Simply not up to standard. After checking we wended our way through the old part of the hotel across an uneven floor with boards so loose I thought we may actually fall through, and into the horrific 1960's extension that had all the charm of a multi-story car park. The room was hot and airless. There was massive warning sign on the wall about the armageddon that would result if we so much as looked at the radiator valve. Instead we needed to contact Reception to get the heating turned down - no aircon. They claimed to have reduced it, but we couldn't feel any difference, even after opening the window - limited to an opening of about 3 inches, health and safety, you know. Service at the bar was so slow I was tempted to nip round the corner to the off licence. Breakfast was a shambles. We were seated at a half laid table and left to get on with it. The self-service buffet kept running out of things and the antique toaster was never going to cope. Terminal decline, I think.
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